Refund & replacement policy

No returns

Varnam does not accept returns or exchanges for change of mind, colour preference or fit. Please check the product photos and description carefully before ordering.

Replacement for damaged, defective or wrong items

If your saree arrives damaged, defective, or is not the item you ordered, we will replace it. Please request a replacement within 5 days of delivery by WhatsApp on +91 93604 51710 or by email at varnamsarees52@gmail.com, with your order number and the unboxing video. Requests made more than 5 days after delivery cannot be accepted.

Unboxing video required

A replacement is possible only with a clear, unedited video of the parcel being opened, recorded from the sealed package onwards, showing the damage, defect or wrong item. Requests without an unboxing video cannot be accepted.

How a replacement works

Once we review your video and confirm the issue, we will arrange a replacement and let you know the next steps.

Refunds

Refunds are issued only when an order is cancelled or a paid order cannot be fulfilled. Approved refunds are made to the original payment method through Razorpay. The time taken to reach your account depends on your bank or UPI provider.

Cancellations

If you need to cancel an order, please contact us as soon as possible, before it is dispatched. If the order is cancelled, the full amount is refunded to your original payment method.

For dispatch and delivery timelines, see our Shipping & delivery policy.